Clash Of Clans Support

We consider providing a fair & secure gameplay environment a top priority. In pursuing that goal, we vị not tolerate cheating or abusive behavior. We expect our players to lớn play fairly & by the rules of the game at all times. Misconduct with any of the practices listed below or our Terms of Service, will lead khổng lồ penalties such as, including but not limited to, revoked in-game currency, temporary game suspension and permanent game trương mục closure.

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Help us create a great gaming environment, & safeguard your trương mục & device by keeping the following in mind while playing:



We"re all here khổng lồ enjoy games together. Sometimes that can mean arguing with friends over lost battles or derbies. That"s fine, but being abusive sầu towards others drains the fun from the game.

When engaging in any kind of in-game communication, we kindly ask that you are respectful of others. This also applies to lớn the language used in your team"s name và mô tả tìm kiếm (whether it"s a Club, Clan, Task Force or Neighbourhood).

Here are a few examples of that we consider inappropriate:

Hate speech, racism và other discriminatory language Obscene or sexually explicit banter Threats or harassment Excessive sầu swearing Bullying

Report! If you encounter another player misbehaving towards yourself or others, please let us know by using the report button inside the chat. Reports are reviewed by our trained moderators who will take appropriate action. Consequences of misconduct: Disruptive sầu behavior can lead to temporary & even permanent game trương mục closure. Making false reports just khổng lồ get someone banned can lead to the same.



Third tiệc nhỏ software consists of unapproved apps that manipulate gameplay. By altering game functionality, third các buổi tiệc nhỏ software aims to lớn provide unfair advantages while putting your tài khoản và privacy at risk.

Third các buổi party software includes:

Hacks, "mods", or programs that unfairly alter game functionality "Bots", or gameplay automation services or scripts Any other programs that ayên ổn to lớn modify or provide unearned progress

Consequences of misconduct: Trying to lớn gain an unfair advantage by using prohibited 3rd buổi tiệc nhỏ software will result in a permanent ban for any offending account(s).



Certain websites và individuals might offer cheaper gems/diamonds. Don"t be fooled - it"s a scam.

Such services request private login data (such as your, ID, Apple ID, Google Play credentials, etc) in order khổng lồ access your game trương mục. These vendors will gain access khổng lồ your account & oftentimes, hijack the tài khoản và try selling it to other players.

IMPORTANT: If you release your private information/credentials lớn 3rd parties, you"re permanently placing your game và financial/online security in a high-risk situation. Consequences of misconduct: Purchasing gems or diamonds from 3rd tiệc ngọt vendors can lead lớn revoked in-tiện ích currency và can even get your tài khoản permanently banned.



Selling, buying, sharing or giving game accounts lớn other players is against our Terms of Service và never endorsed by Account sales involve advertising advanced game accounts, & luring players eager khổng lồ progress with tantalizing and unrealistic promises.

The risks surrounding account sales are:

The seller may take your money và never give sầu you the trương mục You cannot be sure that the seller won"t continue using the account They may be selling the same trương mục to lớn multiple people The trương mục status is unknown; it could already be poised for permanent ban The tài khoản will never be secure; cannot provide tư vấn for compromised accounts If you choose to lớn spend money on the tài khoản, it is still in danger of permanent closure due to breach of our ToS

Help stop this nasty practice by refusing lớn sell your tài khoản, and reporting those who do!

Note: Also sharing an account between multiple players in order lớn gain competitive advantages is against our ToS.

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Consequences of misconduct: We cannot guarantee the security of any trương mục that has been passed from one player lớn another; we reserve sầu the right to lớn permanently ban any tài khoản that has been transferred between players.

OTHER UNACCEPTABLE BEHAVIOUR Staff impersonation Phishing other players" accounts Refund abuse Knowingly exploiting a bug Messing with Matchmaking Match fixing Encouraging others lớn break the rules Asking for or providing personal liên hệ information Misuse of in-game chat for Advertising, Spamming & Scamming Political statements of affiliation, support, or opposition

The rules of our Safe và Fair Play policy (Code of Conduct) apply across all games - Brawl Stars, Clash Royale, Boom Beach, Clash of Clans and Hay Day. “I didn’t know…” is not a valid excuse. We’re all here to have sầu fun và enjoy the game!


Whenever we can, we aim to prsự kiện cheating and disruptive sầu behaviour in our games e.g. we implemented systems that proactively prsự kiện players from using inappropriate language and/or 3rd tiệc ngọt software. Where we cannot implement preventative methods, we use a mix of automated & manual Review systems. To achieve a fair playing field for every player, we ayên khổng lồ enforce all rules equally lớn everyone. While much of our systems are automated, we also employ trained moderators who focus on leaderboards, tournament participants & community sourced reports. If you feel lượt thích you have sầu received an unjustified penalty, please contact tư vấn và we will đánh giá your case. STANDS UP TO BULLYING

We want players khổng lồ enjoy our games in a safe environment. So we joined The Royal Foundation"s Taskforce on the Prevention of Cyberbullying, mix up by Prince William, Duke of Cambridge, in May 2016. The Taskforce brought together some of the world"s most recognisable names in media và tech, as well as children"s charities và parents, to work alongside a panel of young people khổng lồ create a safer and more supportive life online.

Together, the Taskforce has launched a youth-led, anti-bullying code of conduct for the internet - "Stop, Speak, Support". You can read more about it here:

Bullying has no innocent bystanders, & all people online should feel able to look out for their friends, khổng lồ stop the bullies, to lớn speak out & khổng lồ get support.

The Taskforce members include: The Anti-Bullying Alliance; Apple; BT; The Diamãng cầu Award; EE; Facebook; Google; Internet Matters; NSPCC; O2; Sky; Snapchat;; TalkTalk; Twitter; Vodafone và Virgin Media.


As part of our commitment to lớn Fair Play, we are a Steering Committee thành viên of the Fair Play Alliance. We believe that in order to drive lasting change the industry needs khổng lồ come together, giới thiệu retìm kiếm và best practices on how to lớn foster fair play in online games. We are committed lớn developing quality games và believe that fair play và healthy communities have sầu lớn be at the core of game kiến thiết.